Terms and Conditions Aurga99 – Complete Platform Usage Guide

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and aurga99 ("Platform", "we", "us"). This document governs your entire access to and use of the aurga99.net website and all related services.

By visiting this website, registering an account, making a deposit or using any of the games or services we offer, you expressly and implicitly acknowledge that you have read, understood and agreed to be bound by all terms contained in this document.

If you disagree with any part of this Agreement, please stop using the aurga99 platform immediately. Continued use following any amendment to these terms will be considered acceptance of the updated terms.

To register and use the aurga99 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years at the time of registration and throughout the period of account use.
• Be located in a jurisdiction where the use of online casino platforms is not prohibited by applicable local law.
• Have never been suspended or banned from the aurga99 platform for any reason previously.
• Not registering on behalf of a third party or as a representative of any other individual.
• Acting in a personal capacity and not on behalf of any business entity.
• Not listed under Self-Exclusion or any equivalent program.

When registering an aurga99 account, you are required to provide accurate, complete, and up-to-date information, including your full name, date of birth, active email address, and phone number.

Aurga99 implements comprehensive Know Your Customer (KYC) procedures. You may be required to submit identity verification documents including:

• Valid Malaysian identity card (MyKad) or passport
• Proof of current residential address (not older than 3 months)
• Documents related to the payment method used

Fund withdrawals will only be processed once the KYC process has been fully completed. This is a protective measure to ensure the security of your account and to prevent fraudulent activity and money laundering.

Aurga99 supports a variety of secure, integrated payment methods including DuitNow, FPX, local digital wallets and approved credit/debit cards. All transactions are processed through encrypted channels to keep your funds safe.

Deposit:

• The minimum deposit is MYR 10 for most payment methods.
• Deposits are typically credited to your account within seconds to 5 minutes.
• Aurga99 does not charge any fees for deposits; however, third-party payment providers may apply their own charges.

Withdrawal:

• Withdrawal requests are processed within 1–24 hours once account verification is complete.
• Withdrawals will be processed to the same payment method used for the deposit, subject to anti-money laundering policy.
• Aurga99 reserves the right to request additional verification before processing large withdrawals.
• Bonus balances that have not met the wagering requirements cannot be withdrawn.

All bonuses and promotions offered by aurga99 are subject to the specific terms and conditions stated alongside each offer. You are responsible for reading and understanding all terms before accepting any bonus.

General terms applicable to most aurga99 bonuses:

• Bonuses may only be claimed once per user unless otherwise stated.
• The wagering requirement must be fulfilled before any withdrawal from the bonus balance is permitted.
• Some games may be excluded from bonus wagering requirements.
• The bonus validity period is as stated in the relevant promotion terms — expired bonuses will be automatically removed.
• Aurga99 reserves the right to withdraw or modify any bonus offer at any time for reasonable cause.
• Abusing the bonus system or engaging in bonus arbitrage is a serious violation of these terms.

For full details on current offers, visit the Promotions us.

All games available on the aurga99 platform use Random Number Generator (RNG) technology that has been audited and certified by accredited independent bodies. This ensures every game outcome is completely random and free from any influence or manipulation.

• Settled game results are final and cannot be disputed.
• In the event of a technical interruption during gameplay, aurga99 will use server data to determine the valid outcome.
• The use of automated software, bots, or any unauthorised method of play is strictly prohibited.
• The RTP (Return to Player) values displayed are theoretical long-term figures set by the game providers.

You are solely responsible for keeping your account login credentials confidential, including your username, password and two-factor authentication (2FA) code. Aurga99 shall not be liable for any losses arising from the disclosure of your login details to a third party.

• Do not share your password or account information with anyone, including family members.
• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for added protection.
• Log out of your account when you are done using the platform, especially on shared devices.
• Report any suspicious activity on your account to the support team immediately.

Aurga99 will never ask for your password via email, WhatsApp or any other communication channel. Any such request is a fraudulent attempt.

As an aurga99 user, you agree not to engage in any of the following conduct:

• Using the platform for any illegal activity, including money laundering.
• Impersonating another individual or entity.
• Providing false information during registration or the KYC process.
• Harassing, threatening, or intimidating other users or aurga99 staff.
• Attempting to access restricted sections of the platform through any technical means.
• Transferring funds between player accounts in an attempt to circumvent bonus wagering requirements.
• Colluding with other players to gain an unfair advantage in any game.

All content on the aurga99 platform, including logos, designs, text, images, user interfaces, software code, and multimedia materials, is the exclusive property of aurga99 or its relevant licensors, and is protected by applicable copyright, trademark, and intellectual property laws.

• You may use the platform solely for personal, non-commercial purposes.
• Copying, redistributing, republishing or exploiting any platform content without written permission from Aurga99 is strictly prohibited.
• The name "aurga99" and all associated trademarks are registered intellectual property and may not be used without authorisation.

Aurga99 reserves the right, at its sole discretion, to suspend or terminate your account at any time for reasons including but not limited to:

• Violation of any term in this document.
• Suspicion of fraud, money laundering, or other illegal activity.
• Failure to complete the identity verification process within the stipulated timeframe.
• Self-exclusion requests made at the user's own request.
• Relevant court orders or legal rulings.

You may also voluntarily close your account at any time by contacting the Aurga99 customer support team. Any valid funds will be returned once all security checks have been completed.

The aurga99 platform is provided on an "as is" basis. While we make every effort to ensure the platform operates without interruption, aurga99 cannot guarantee that the service will always be free from technical errors, outages, or delays.

• Aurga99 is not liable for any losses resulting from internet disruptions or user device failures.
• Aurga99 is not liable for any indirect, incidental or consequential losses that users may incur.
• Aurga99's maximum liability under any circumstances shall not exceed the total amount deposited by you in the 30 days prior to the relevant claim.

Aurga99 reserves the right to modify, add or remove any section of these Terms and Conditions at any time based on operational needs, legal changes or service improvements.

Users will be notified of any material changes via an in-platform notice at least 7 days before the changes take effect. For non-material or emergency changes, notice may be given on the day the changes take effect.

Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated terms. If you disagree with any changes made, please stop using the platform and contact the support team to close your account.

This document was last updated on 1 January 2026. For any enquiries regarding these terms, contact the Aurga99 support team via 24/7 live chat.