Privacy Policy Aurga99 – Data Protection Personal Malaysian Users

This Policy ("Policy") is issued by Aurga99 and applies to all users who access or use the aurga99.net platform, our mobile app, and all related services ("Platform"). This Policy outlines our commitment to your privacy and explains your rights regarding the personal data we hold.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related subsidiary regulations. By using the aurga99 Platform, you consent to the collection and use of your personal data as described in this Policy.

Aurga99 collects various categories of personal data depending on how you interact with our platform. Below is a summary of the data categories we collect:

Your personal data is collected through the following channels:

• Directly from you — during account registration, the KYC process, deposit and withdrawal requests, communications with customer support, and participation in promotions.
• Automatically — while you browse the platform, technical and usage information is collected automatically via server logs, cookies, and relevant tracking technologies.
• From third parties — in certain cases, we receive information from identity verification providers, payment processors, and fraud prevention agencies to ensure the security of your account.

Aurga99 uses your personal data for the following legitimate and specific purposes:

• Process account registration and verify your identity through mandatory KYC procedures.
• Process deposits, withdrawals and all financial transactions related to your account.
• Provide gaming services and ensure a smooth, secure gameplay experience.
• Detect and prevent fraud, money laundering and other suspicious activity.
• Send account-related notifications covering transactions, security and policy updates.
• Personalise content and promotional offers based on your preferences and usage history (with your consent).
• Comply with applicable legal and regulatory obligations.
• Improve the platform, services and user experience through anonymised data analysis.

Aurga99 does not sell your personal data to anyone. However, in certain limited circumstances, we may share your information with the following parties:

• Payment service providers — to securely process your deposits and withdrawals through approved channels.
• Game providers — the minimum data required to provide your gaming services, subject to strict confidentiality agreements.
• Lawful authorities — when required by law, court order, or directive from the relevant regulatory authority.
• Technology service providers — such as cloud computing and hosting services that process data on our instructions under strict data processing agreements.

Aurga99 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit.
• Encryption of sensitive data at rest using industry-grade cryptographic algorithms.
• Strict role-based access control (RBAC) with the principle of least privilege.
• Two-factor authentication (2FA) is available and encouraged for all user accounts.
• Continuous 24/7 security monitoring with an AI-based intrusion detection system.
• Regular penetration testing conducted by independent external security specialists.
• Data security awareness training for all aurga99 staff who handle user data.

While we make every effort to protect your data, no security system is perfect. You also play an important role by keeping your login credentials confidential.

The Aurga99 platform uses cookies and similar tracking technologies to enhance your user experience, analyse usage patterns, and maintain the security of your login session.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, gaming sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve our services. This data does not personally identify you.
• Functional Cookies: Store your preferences such as language, theme and display settings to deliver a more personalised experience.

As an Aurga99 user whose data we hold, you have the following rights under Malaysia's PDPA and our policy:

In some operational situations, your personal data may be processed or stored on servers located outside Malaysia, particularly in relation to cloud computing infrastructure and international game provider services.

Each such data transfer is carried out with adequate safeguards, including:

• Data processing agreements compliant with protection standards equivalent to Malaysia's PDPA.
• Use of standard data protection clauses recognised by the relevant authorities.
• Selection of partners and vendors holding internationally recognised security certifications.

Aurga99 retains your personal data only for as long as necessary for the stated purposes or as required by law. The following is a general guide to our retention periods:

• Active account data: Retained for as long as your account remains active.
• Financial transaction data: Retained for at least 7 years in accordance with Malaysia's tax and financial legal requirements.
• KYC Data: Retained for at least 5 years after account closure in accordance with anti-money laundering compliance requirements.
• Security logs: Retained for 2 years for security investigation purposes if required.
• Marketing data: Retained until you withdraw consent or submit a deletion request.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you.

The Aurga99 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from minors. Our KYC process is designed to ensure that only individuals who meet the required age threshold can register and use the platform.

Aurga99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material updates will be communicated to you via an in-platform notice at least 14 days before they take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The most recent update date is always displayed at the top of this document.

Your continued use of the Aurga99 platform after any amendments to this Privacy Policy take effect constitutes your acceptance of the updated policy.

Latest version: 1 January 2026. For any enquiries regarding this Privacy Policy, contact the Aurga99 support team via 24/7 live chat.